Frequently Asked Questions
Where can I order the ReactionGate™?
- Contact Public Safety Innovation for purchasing information.
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Is the ReactioGate™ waterproof?
- The Reaction Gate is resistant to water intrusion from light rain and cleaning. The ReactionGate should not be completely immersed in water..
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Is there an instruction manual for ReactionGate™?
- The most recent instruction manual (RG-3W Operation Manual 1.3) can be downloaded here.
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Where can I download the Android/iOS application?
- The ReactionGate system is accessed through a web browser once the user connects to the system via WiFi.
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Will there be a timing system option?
- Similar to the old system, there is a timing system option in development but it is not available on the current system. The old timing system is no longer supported.
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What is the warrenty on ReactionGate™?
Public Safety Innovation, Inc. (PSI), the “Manufacturer” (EIN 41-2036933), provider of the Reaction Gate wireless driver and rider training and evaluation tool, warrants to you, the end-user (“You”), that the Reaction Gate hardware will be free from defects in workmanship and materials for a period that concludes one (1) year from the date that the Reaction Gate system was first purchased by You as an original end-user (the “Warranty Period”).
This Limited Warranty is not transferable. During the Warranty Period, the Reaction Gate hardware, or one or more of the Reaction Gate components, will be repaired or replaced at PSI’s option, without charge for either parts or labor. If the hardware (or component thereof) is repaired or replaced during the Warranty Period, the Warranty Period will expire upon the later of the 91st day after repair or replacement or one year from the date of original purchase.
Warranty claims must be submitted to PSI Customer Support at 1-888-600-3143 or support@publicsafetyinnovation.com within the applicable warranty.
This Limited Warranty does not apply to normal wear and tear or if any component of the Reaction Gate system is opened or repaired by someone not authorized by PSI, and does not cover repair or replacement of any Reaction Gate hardware damaged by misuse, moisture or liquids, proximity or exposure to heat, accident, abuse, neglect, misapplication, or defects due to repairs or modifications made by anyone other than PSI or its authorized service representative. This Limited Warranty does not cover physical damage to the surface of the Reaction Gate hardware, including cracks or scratches on the light or beam optical surfaces.
Reaction Gate should be utilized in controlled training environments under supervision of trained professional instructors. PSI disclaims any liability on its behalf and on behalf of its resellers for events or damages resulting from such reliance or the failure of the system to perform.
This Limited Warranty is governed by the laws of the State of California.
Reaction Gate is registered with the US Patent Office: 60,156,923
If this Limited Warranty is translated into a language other than English, the English version will prevail to the extent that there is any conflict or discrepancy in meaning between the English version and any translation thereof. If there is any inconsistency between this Limited Warranty and any warranty included in the packaging of the Reaction Gate system, the provisions of this Limited Warranty shall apply to the extent of such inconsistency.
Reaction Gate is a product of Public Safety Innovation, Inc., 9910 Horn Rd #1, Sacramento, CA 95827.
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